Horrible Experience That Turned into a Nightmare for a 16 Year Old

What a nightmare of an experience at Forest Hill Orthodontists. My daughter have had her braces for over 2.5 years. Loads of money put into the job. we travelled all the way from Milton to downtown Toronto in the most inconvenient of times. paid a fortune to end up with a nightmare of a job. This week we went to finally take my daughters braces off. We wished we never went there. Her whole teeth was covered in white botches in addition to holes in her teeth from bacteria that sat there for over 2 years. We were told in a very cold and unsympathetic manner that this is going to be her permanent look . When i asked how come.? the only answer that was given to me was This is permanent. imagine a 16 year old reaction to this! We spent the most horrible night trying to make my daughter feel better. The doctor and his assistant kept telling us that they spoke before about brushing teeth properly. My daughter was brushing her teeth daily. Her teeth is so small and it was impossible to see this hidden bacteria under the braces. only the people who would work on her teeth would see this. The problem is they saw the cavities and the bacteria growing and never said anything!!! I asked around and was told that other doctors would actually take out the braces and ask patients to visit the dentist to do the proper cleanup but the folks in this clinic remained silent for over 2 years only to tell you at the end that this is permanent. I didn't expect this and do not wish this for anyone!!