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Provider Review
I visited Dr. Jason Pozner at Sanctuary Med Spa for my routine Restylane lip filler, as I have had done twice a year for the past 10 years (using a few different, but very well known and respected doctors) I have always used 1cc of product and had great results. This time was a nightmare. My lips were lumpy, bruised, uneven, and essentially deformed. I called the center 2 weeks later- allowing some time for swelling to go down and see if my lips settled in better. I went back for another visit and told the doctor how bad they looked and how unhappy I was. He offered me another procedure but at full price! I kindly declined and asked for my money back- they denied me. I kindly followed up with a call to their office manager, hoping to reason with her and explain how bad my lips look, and how painful they were. She refused to answer my call, or return my voicemail. She instead sent me an email- 3 days later. So unprofessional to not call your patient and speak with them directly. I waited another week and called them again- they still refused to refund my money or offer to fix the problem. I had to pay $750 to a new doctor to fix his botched job. I’m still only asking for my money back! She returned my call later that day and told me to stop calling, and said I was harassing her. The new doctor was shocked at the terrible work Dr. Pozner did and was floored to hear he didn’t offer to refund me. I’ve also filed a dispute with my credit card company. My lips are still deformed and will take at least 2 more doctor visits to make them right. This was the most unprofessional experience I’ve had in 10 years of dealing with medical centers.