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POSTED UNDER Mommy Makeover REVIEWS

Tummy Tuck, Breast Lift,lipo - Birmingham, AL

ORIGINAL POST

I flew for my surgery which was done July 13. I...

Mama0114
$5,500
I flew for my surgery which was done July 13. I had several procedures done. Dr hedden is great only downside I felt was that he was always in a hurry or rushed. So he was in and out and didn't really take as much time with me the patient. Some of his nurses are new and clueless, while others are awesome and helpful. I week post op I started having excruciating pain on my right side by where the drain was, I made several trips back to Dr.Hedden's office but they couldn't find the source of the pain. One nurse even told me it's the price I have to pay for beauty. One nurse said she suspected I had an infection. I was in so much pain I was in tears. One of his nurses hurriedly came and did an ultrasound and said she couldn't see anything. I went back home with my excruciating pain surving on pain meds. That night I was in soooooo much pain my mom took me to the ER at Grandview, that's when they discovered I had an abscess right under my tummy tuck incision line. I called the on call nurse her name is WIN she was awesome, the ER doc was able to speak to DR. Hedden about my plan of care. They concluded for the ER to discharge me it was around 4am at this point and head to Dr. Hedden's office he would assist me. Dr Hedden also went by the ER to view my cat scan which showed the problem. When I got to his office his nurse Win and Dr. Hedden were there around 4:15am, they took excellent care of me. He drained the abscess and all I have to do now is clean and pack it, till it heals ( not fun) . Overall so far I can't say anything but positive things about Dr. Hedden. The wait times can be loooong and his front desk isn't the most helpful. I also feel some of his nurses especially the pre-op nurses aren't very knowledgeable or they are new nurses. His nurses in the surgical side are very Intilligent and know what they are doing. Overall I would still go back to Dr. Hedden if I needed more work done. The nurse WIn is awesome and she genuinely cares, about you the patient. There is one more nurse on the pre-op side who also genuinely care and helpful. The rest if I was to return I would say no if they were to help me. I'm happy with my procedures, just uncertain about my tummy tuck since it caused me so many issues and currently have an open wound on it. Lastly I got the infection on the side I had my drain, his nurse said I can shower on the 2nd day with my drain in, most surgeons don't let their pt's shower while the drain is in due to infection so I'm still confused about that since its 50:50. I'm
Finally pain free, just had my dressing changed by the nurse Win. I feel so good, pain free I'm going for a mani pedi.??????????

Mama0114's provider

William J. Hedden, MD

William J. Hedden, MD

Board Certified Plastic Surgeon

4.8 | 542 Reviews
PROFILE

Mama0114 rating for Dr. Hedden:

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Replies (2)

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July 29, 2016
Im am very sorry about your experience and I'm very shock of your review. And somewhat baffled. I spent a very long time with you and we went above and beyond to help you. I spent a very long time with you prior to surgery explaining risk of having tummy tucks when you live so far away and even performed additional procedures to help expedite getting your drain removed. If you recall you took your garment off the first night when the instructions were to leave it on untill the next morning. That then led to severe swelling and the need for additional garments which we provided. So you went the entire night without compression on. That effect the results. I had many long discussions with you on how important it is to be compliant and follow the directions so to have the best chance for the best out come. We even discussed bliss insurance with you to cover any complication that can arise. You decided you did not want that insurance which was a mere two hundred dollars but would have covered everything. I know no one is ever happy to have a complication and it's terrible when one happens but to slander the practice and accuse us of not Caring you know as well as I is simply not true. Showering after surgery is always permisible and does not lead to infection. We ever brought is our entire team at 3am to treat your complication at our office so you would not have cost of it being taken care of at the hospital because of your decision not to have the bliss insurance. It is disheartening that the fact that you suffered a rare complication which we expeditiously treated and will resolve without any sequel that your entire description of our practice would be so low. I when your healed up you will realize that your impression of our practice and the ratings you placed are not a true representation of the care you recieved and continue to receive. I'm am just so shock after all the time spent with you and your family.
July 30, 2016

Thanks for sharing your experience. I hope you find support in the community.