Office review: My Experience at Moy, Fincher, Chipps Dermatology - Beverly Hills, CA

First of all, I saw Dr. Chipps to have a cyst removed because of the pain. She dissuaded me and said that it would leave a big scar. I basically scared me into keeping the cyst and the pain. I didn't ask her if I should get it removed. I told her I wanted it removed. She also called Dr. Fincher in for a 2nd opinion and Dr. Fincher said it should be removed but Dr. Chipps didn't adhere to the idea. I also have a skin tag on my back that itches me and she wouldn't touch it either. I felt like she didn't want to touch me because I have HIV. I was basically seen but no procedures were done and they charged my insurance company $160 for the visit. I had to call my insurance company and ask them to give me a referral to another dermatologist. After months I am still waiting to see another dermatologist to have these issues removed.

Second, the billing department sucks. Vanessa kept sending me bills every month since November even though she had my insurance information. I called and tried to speak with her but she was either busy or not in the office. I never got any calls back. I even asked for her supervisor at one time and I was told that she didn't have one. I finally called in January and told the woman that answered the phone that I would wait on the line as long as it takes so I could talk to Vanessa and have this taken care of. Finally after 1/2 hour of waiting Vanessa came on the line and asked me if I had an authorization. I said yes otherwise I wouldn't have been able to see the doctor. She then asked if I gave the front office my insurance card and again I said yes, otherwise I wouldn't have been allowed to see the doctor. She finally looked in the computer and told me that nobody put the insurance information in the computer. DUH!!! She is THE billing department. She is the ONLY one in the billing department. She dropped the ball and then kept sending me bills AND finance charges on top of it, and stressing me out needlessly. I got so frustrated that I decided to post this review to let others know. Its a shame that Dr. Moy has such incompetence in his employ. I heard he is a good doctor but with others in his office like that I think it tends to mar his reputation to some degree. If they don't look good, he doesn't look good.

I hope this review helps others decide whether this doctor's office is right for them. This review is my experience with this doctor's office. If other people have had great experience there, that's great for them. I just wonder if those 5 star reviews are actually legitimate. Go there yourself and find out and when you have similar issues you'll know what I'm talking about. Maybe you'll be lucky and not have any issues