Office Review - Dr. Salzhauer's Unprofessional Staff - Bal Harbour, FL

****ATTENTION: I WAS A PATIENT OF DR. MICHAEL...

****ATTENTION: I WAS A PATIENT OF DR. MICHAEL SALZHAUER (DR. MIAMI)****
****I DO NOT RECOMMEND HIS BAL HARBOUR PLASTIC SURGERY PRACTICE!!****

*****DR. Salzhauer's STAFF CANCELLED MY SURGERY WHILE I WAS BEING PREPARED FOR MY OPERATION for a Brazilian Buttlift********

My name is Lynette Diaz, and I was a patient of Dr. Michael Salzhauer's. On the day of my surgery (February 10th, 2016), his staff canceled my surgery while I was in the surgical garments. There are many other posts with similar complaints on Yelp, but you have to go to the bottom. I had not seen these posts until now. Do your research.

I had been fasting (no food or water) since the previous night and on the medication they prescribed for surgery. When I arrived to the second floor for surgery, the waiting area was the size of a storage closet, and none of the staff was present. This waiting area did not resemble their fifth floor where they conduct new patient consultations.

I started to think maybe I am not on the correct floor. So, I called their office and the receptionist said that I was on the right floor for surgery and that she would send the nurse and quickly hung up on me before I could say anything else. I was like... Ok let's wait for the nurse. We had to stand while we waited because there was no where to sit. So, no food or water for over 10 hours and standing.

About twenty minutes pass and still no one from the staff came to check in or anything. Then when my mom opened a door that lead to a hallway, she sees Dr. Salzhauer come out of a room. My mom says, "Hi my daughter is here for surgery, but no one has came to speak to us yet." He says, "Ok. Don't worry I will take good care of her." And he walks away. I continued to wait.

Then after 45 minutes I thought to myself... I am here for surgery. Why hasn't anyone come to say: Hi, I'll be right with you or something to that affect?

So, my mother walks back into the hallway to see if she could find someone. Tatiana (surgical coordinator) comes out of a room and yells at my mom for being in the hallway. There are no signs instructing people to not be in this hallway. Mind you, this was the same hallway Dr. Salzahauer had seen my mom in earlier, and he never said that no one is allowed in the hallway.

If my mom had known it was not ok to walk in the hallway, she would not done so. Its simple put a sign on the door or have someone there to greet your patients.

When Tatiana finally places me in a patient room, I tried to explain a few of my concerns. Tatiana said that my concerns had nothing to do with her. Tatiana's tone of voice was again unprofessional and very condescending.

Tatiana is the surgical coordinator. Why wouldn't she care about her patient's concerns before surgery???

Tatiana even stated to me, "You know that this is elective surgery and that you don't have to have surgery."

Again, Tatiana is their surgical coordinator telling me (the patient) this. I was shocked that she would even feel comfortable speaking to a patient in this matter.

Tatiana then takes my "before photos", tells me the doctor will be in next, and leaves the room. It felt like she viewed me as someone underneath her. I waited for 11 months for that day and paid $7,000 for the Brazilian butt lift procedure. I just told myself not to let her ruin my day.

Then Tatiana comes back to the room with my patient coordinator to tell me that the office is cancelling my surgery. I was like what is going on??

How are you going to cancel my surgery for no reason? I never used profanity towards Tatiana and neither did anyone with me. Tatiana was the person who was out-of-line who is suppose to be welcoming to patients. There was no need to cancel my surgery. So, we asked to speak to the office manager.

Then the office manger, Rosy came into the room to tell me that she was canceling my surgery based on Tatiana stating that we were complaining. Rosy failed to even ask me what happen. Obviously, if the patient has a few concerns an office manager should find out what happen versus cancelling her patient's surgery. Rosy should have approached me (the patient) differently, especially since I was calm and genuinely excited about having surgery despite Tatiana's behavior.

I even explained to Rosy that I took off two weeks from work, had my relatives travel to Miami to be with me, and made arrangements for the care of my two young children for this surgery.

Rosy's response was, "I cancelled your surgery, and I am not changing my decision".

The staff also did not allow me to see Dr. Salzhauer before I left. This is also another sign of unprofessionalism.

This whole situation could have been handled differently in a professional manner. Especially, since the only issue was their surgical coordinator's behavior. I have had many different types of surgeries: breast augmentation, a C-section, wisdom teeth pulled under anesthesia, and LASIK eye surgery. And I have never seen medical staff treat patients in this manner before a surgical procedure.

It is very disappointing to see how the doctor I was trusting with my health and my body did not even attempt to reach out to me. Therefore, I gave him a negative review on Yelp.com which is within my right to do so as a patient.

On February 23rd 2016, Dr. Salzhauer commented on my review on Yelp.com by stating and/ or implying that I was not psychologically sound to have surgery. This is a complete fabrication and shows the level of unprofessionalism of his practice. The real reason why Rosy, Dr. Salzhauer's office manager cancelled my surgery was because I complained about Tatiana's rude behavior.

DO NOT BE FOOLED. DO YOUR RESEARCH AND FIND A PROFESSIONAL PLASTIC SURGERY PRACTICE!
Miami Plastic Surgeon

Dr. Salzhauer did not see on the day of my surgery nor did he pick up the phone to call me after his staff cancelled my surgery that I waited 11 months for. I do not recommend Dr. Salzahauer. There are plenty other qualified plastic surgeons that care about their patients versus cancelling the patient's surgery due to his unprofessional and under trained staff.

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