Fraxel Restore - Australia

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Had Fraxel Restore done 6 months ago on face neck...

Had Fraxel Restore done 6 months ago on face neck and chest. Face healed well although ever since my cheeks randomly burn sometimes for 2 to 3 days. Then it will just stop. My neck and chest had a burning feeling for a few months which has now stopped but it's very very red, irritated, prickly and the texture is now rough snd doesn't blend in with the surrounding skin. I can also see laser lines down both sides of my neck.

This has no way improved my skin but aged it. I regret it big time and I have spent hundreds of dollars on creams trying to improve my skin. I have stopped using cortisone as it is only a band aid type fix. As soon as I stop using it the irritation comes back. I will not keep using it and risk my skin to become too thin. I am 52 and the skin on my neck and chest is thin enough without adding to it. I have just recently started using Rationales Niacinamide Serum which my skin can tolerate. Any help would be appreciated. I do not look normal by any means and I am sick of the discomfort.

Name not provided

My Doctor is a very nice woman and she believes the settings on the Fraxel were appropriate and doesn't know why I'm having these complications. But the after care with my concerns is poor and was told because I am having irritation just do nothing. After doing nothing and getting depressed because of the irritation redness lines and rough lumpy skin I put in a complaint. She has since told me to use niacinamide serum. Why wasn't I offered something to help before. I think what I have is permanent as it is now 6 to 7 months post laser but I prey this is not the case.

3 out of 5 stars Overall rating
4 out of 5 stars Doctor's bedside manner
1 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
4 out of 5 stars Time spent with me
1 out of 5 stars Phone or email responsiveness
2 out of 5 stars Staff professionalism & courtesy
4 out of 5 stars Wait times
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