POSTED UNDER CO2 Laser REVIEWS
I Think I May Be Permanently Disfigured. (Procedure From Aura Laser in Kirkland is Provider)
ORIGINAL POST
I originally purchased a facial CO2 laser...
$2,500
I originally purchased a facial CO2 laser treatment off of Groupon at Aura Laser in Kirkland WA. Scheduled for 3 months later when I would have 7-10 days of downtime. After meeting with them, I purchased neck, decollete, arms and hands. I had a lot of sun damage from being a lifeguard as a kid.
A week before, they cancelled my doctor and wanted me to use a different doctor. After doing more research (Groupon overstated their % of good reviews), I tried to cancel and disputed but lost the case because of a signed contract. (Truly my bad)
Anyway, Groupon let me cancel the face portion.
So almost a year later I had the procedure done. I think a lot of it has to do with the poor practice (Look at review on Yelp - Good lord wished I would have)
I waited for an hour after my appointment time and the 2 hours in a freezing cold room waiting to have the procedure done.
It's been over 2 months and three second opinions have told me this much "hyper pigmentation" is not normal for my extremely fair skin and the quality of the doctor must not have been poor given the stripes on my arms and the lack of feathering into the non-treated area.
I am using Skinceuticals epidermal repair ($181 / 8 oz) Vitamin C Serum from another cosmetic surgery location ($120) and just ordered some retinol to try to combat. Also using a circulation simulator to see if I can lessen the appearance.
Aother problem is the age spots on my hands have not only not disappeared but I now have more than before.
When going back for a checkup, the lady at the front desk who is an RN who assisted with procedure said "I don't know why he was so aggressive"
Anyway, I would not do it again and should have trusted my instincts and just lost the money and not gone back.
A week before, they cancelled my doctor and wanted me to use a different doctor. After doing more research (Groupon overstated their % of good reviews), I tried to cancel and disputed but lost the case because of a signed contract. (Truly my bad)
Anyway, Groupon let me cancel the face portion.
So almost a year later I had the procedure done. I think a lot of it has to do with the poor practice (Look at review on Yelp - Good lord wished I would have)
I waited for an hour after my appointment time and the 2 hours in a freezing cold room waiting to have the procedure done.
It's been over 2 months and three second opinions have told me this much "hyper pigmentation" is not normal for my extremely fair skin and the quality of the doctor must not have been poor given the stripes on my arms and the lack of feathering into the non-treated area.
I am using Skinceuticals epidermal repair ($181 / 8 oz) Vitamin C Serum from another cosmetic surgery location ($120) and just ordered some retinol to try to combat. Also using a circulation simulator to see if I can lessen the appearance.
Aother problem is the age spots on my hands have not only not disappeared but I now have more than before.
When going back for a checkup, the lady at the front desk who is an RN who assisted with procedure said "I don't know why he was so aggressive"
Anyway, I would not do it again and should have trusted my instincts and just lost the money and not gone back.
b7507503's provider
UPDATED FROM b7507503
4 months post
Latest photos - almost 5 months
Have had Board Certified Plastic Surgeon Dr. Kim (Eterna Vein) say the treatment was overly agressive. Some may fade more but will likely need IPL to get rid of hyperpigmentation from too agressive treatment.
Gina Fragione, PA-C - Pacific Dermatology 7-11-2017 - too aggressive of treatment. The darker spots will probably never fade.
Dr. Corie Sandall MD - Franciscan Health Care 9/21/17 - skin turns over pretty quickly. Most likely they will not fade.
Hannah L. 2 days ago (9/23/2017)
As a REAL laser tech, they completely burned you. The settings they used on you were incorrect, and that hyperpigmentation will not go away any time soon. Find a lawyer, have a consultation with a real doctor on how to fix the damage. Aura should have to pay for it and for the emotional trauma they have caused you.
Gina Fragione, PA-C - Pacific Dermatology 7-11-2017 - too aggressive of treatment. The darker spots will probably never fade.
Dr. Corie Sandall MD - Franciscan Health Care 9/21/17 - skin turns over pretty quickly. Most likely they will not fade.
Hannah L. 2 days ago (9/23/2017)
As a REAL laser tech, they completely burned you. The settings they used on you were incorrect, and that hyperpigmentation will not go away any time soon. Find a lawyer, have a consultation with a real doctor on how to fix the damage. Aura should have to pay for it and for the emotional trauma they have caused you.
Replies (7)
October 23, 2017
I don’t suppose you can sue them for the cost of this?
November 13, 2017
Went to small claims court and lost. The judge basically said I would have needed to bring in a cosmetic surgeon to dispute the claim that this is normal. I found that out rages and just basically gave up as I can’t pay a Board certifiedsurgeon To come in and testify for me in a small claims court setting
January 14, 2018
These people are true criminals . Don't do bbl, I did it once on my face , a derm in Manhattan performed it , she is famous , well I can no longer leave home and am tormented day and night . I have scars , weird texture , hypopigmentation and hyperpigmentation and scars , even small chunks of flesh came out , like a punch hole and she said it's Normal bevaude thsts ahat they will always tell you . Please don't do any more laser . My suggestion is get some biafine , it's a prescription , don't buy online . Use that and some vasoline . Cover all areas and lots of sunscreen . Wait another 6 months . St that pobut re-evaluate . If everything has your skin in good condition other than the hyperpigmentation , then look into obagi nu derm or something along those lines . Stay out of the dr offices , it will get worse ,
January 14, 2018
I hope you sue them, if you don't you will be an acomplice for them hurting other. SO Please get them for all they have cause all they have wont make up for all your pain and suffering.
January 14, 2018
Get a lawyer sue them the right way. Small claim court is not the right way to go. You need a high end lawyer. go to a real court. Your lawyer will get the evidance and doctors to suport your claim of damages.
June 7, 2019
I am so sorry you had to go through so much. There should be recourse for all you’ve had to endure.
September 13, 2020
I did take them to small claims and won!!!! But i have not gotten my money yet. Its been 6 years now.
Replies (37)
I hope doing another laser treatment and not using anything on the sensitive skin, not even touching it, will help heal the damaged skin.
It's imperative and it is just the opppsute . Once that initial 6-8 weeks ends , it's done . I kept thinking to stop the creams but she told me dryness was causing the hypopigmentation which of course is s lie but I was out of my mind . Also HA is horrible after you hsve laser damage . People are using cerave . I used it and my entire face burned and blood came under the skin and then pin point drops came out . I now have no barrier or epidermis . Anyways , it's horrifying what happens .