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POSTED UNDER ClearChoice Dental Implants REVIEWS

64-year-old Female

ORIGINAL POST

Excellent experience technically. The actual...

daleydoseApril 6, 2018
WORTH IT$27,000
Excellent experience technically. The actual procedure went very well I am on my fourth month and very happy. A WaterPik is a must however. The bad part was the finance person. Major nightmares with their loan office. I told them I would get my own financing she told me their finance company was just a placeholder but they ended up billing me. She was not helpful at all in that. I was told I got a 5% discount for paying in full which meant I got my own loan. She later let it slip that I should’ve gotten a 7% discount. I contacted her numerous times regarding the other 2% which was substantial and she has never once responded. I loved the dentist and her technical staff but the finance director as far as I’m concerned is incompetent and will keep me from getting my upper dentures there.

daleydose's provider

Clear Choice Atlanta Georgia

daleydose ratings

Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

My meetings with the dentist and the technical staff went very well. I traveled five hours to get there so they Inc. several appointments into one which I very much appreciated They had fantastic follow up and whenever I had questions they were always there to answer them for me. I go for my fourth month check up where they will fit me for my permanents shortly. Very happy with all interactions except for the finance person.

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UPDATED FROM daleydose
11 months post

Communication Skills Lacking

daleydoseNovember 22, 2018

Technically all went well with my bottom four on four implants. However getting anyone to respond via phone, text, or email is nearly impossible and very frustrating. The technical staff did great but communication is abhorrent. Once they got my $27,000 for my bottom dentures they had nothing else to say to me. Been trying to get my final paperwork and it has been almost impossible. So after spending $27,000 and only one year into my dentures I have no paperwork showing the procedure was completed or that I have made my payment. If I have a problem in the future I have no paperwork to show this procedure was even done. On my “graduation day“ finalizing my bottom dentures I signed off on paperwork and they told me the computers were down they would email it to me that day. It has been months. I have requested three times for this paperwork to no avail. I don’t understand what the freaking problem is with emailing me paperwork for a $27,000 investment. These people suck at communications I tried to handle this on my own but I think I need to go to Better Business Bureau to warn others that once they have your money you’ll never get anything else from them

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