Agnes RF under eye bags - such a bad experience

I did Agnes RF to get rid of my under eye bags. I was told that in 2 weeks the swelling would go down and that the "bumps" caused by the RF needle would go away. It has been 4wks and I look worse than when I came in. The "bumps" are still there and it looks like alligator skin. My bags are still there as well. I feel more self conscious than before and now I'm told it can be 6weeks long but up to 2months.
I hate that I spent this much money and had such a BAD experience with AGNES. The Dr. is wonderful but AGNES is not. I'm hoping I can get a refund or at least a treatment to help with this.