Face is permanently damaged after Active FX CO2 resurfacing

I had Active FX CO2 resurfacing on my face at MEDAesthetics on 4/26/21. I chose this procedure because the downtime (per the laser manufacturer) is meant to be a few days to 2 weeks. On day 3 post procedure, my face became bright red, blistered, and excruciatingly painful. Erik expressed concern and continued to prescribe me antibiotics so I wouldn’t develop infection. However, my condition persisted and I couldn’t leave the house for more than 2 months since I could not put sunblock on my open wounds. Obviously, something went very wrong with my procedure. I believe the settings on the laser were set much higher than the Active FX setting. Natalie, the co-owner, told me to “be patient”. I requested a refund for the $2,000+ procedure cost (not including the additional $1,500+ I spent in travel expenses and subsequent visits to dermatologists.) Natalie’s response was “You signed an agreement that we’re not responsible for the outcome. You’re welcome to hire an attorney.” I met with Medaesthetics’ medical director, the esteemed Plastic Surgeon Dr. Linda Huang, and she said “I guess there was just something wrong with your face on the day you had the treatment.” Wow. Almost 2 years have passed and my face is covered in hypo-pigmented spots where the laser burned my skin. I have never posted a negative review before but I feel I must warn others about MEDaesthetics. They take ZERO responsibility for permanently damaging their patients’ skin.