Do Not Go Here Unless You Want to Be Disfigured

In Nov 2023, I traveled from to CA in hopes of receiving treatment for acne scars from Rullan . The treatment consisted of a Phenol cross, Erbium laser, and subcision (using a cannula needle). Hours after leaving the office, I noticed severe burning and pain on my face which kept me up all night. I did not make a big deal of this as my anesthesia had worn off and did not notice any other symptoms. After returning home, I followed all directions as described by the doctor. During the healing process, I noticed that my scabs took longer than usual to fall off. However, I did not manipulate them in any way, leaving them to fall off naturally.

As my scabs fell off, I noticed that I had spots of pigment loss on both cheeks. It wouldn't be until the last of my scabs fell off, around December 6th, that I would see the full extent of the damage: laser burns on both cheeks, pigment loss on both cheeks and left temple, and a large divot/wound. After noticing these issues, I reached out to the doctor's office repeatedly via email (I also provided pictures), and was met with a dismissive "It will go away." It has been almost 6 months — my issues did not go away. In addition to this, the office has repeatedly gaslit me and gave me the run around. Do not go here!!!!