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I had IPL full face done 3yrs ago with awesome...

I had IPL full face done 3yrs ago with awesome results.I just had 3 IPL treaments done in Apr/May/June 2009 full face and a few spots on chest. I had 2nd degree burns on chest with blistering and now hypo pigmentation and my face was burned and I blistered under left eye with dents and bruising on face. 5 months later my face has gotten worse, it still swells and has to be iced evvery nite, my skin is sagging, lost volume in entire face, have more spots and scars appearing almost daily, my vision is extremely sensitive to light, i get a rash on my face when I talk on cell phone (from the heat!) I have bags and dark circles under my eyes that I have never had.This list goes on. My chest is still scarred with 1" white squares.I looked fine before now this had aged me 10-20yrs. I am 48 and would like to know how this happeded and hopefully if there is any advise on what can be done. Doctors I have been to dont have any experience with IPL damage. Please Help I am including photos even thought I am extremely embarrased. Thank you for any insight or hope.Can you please explain how this non-invasive procedure could have happened? How did I get white squares on my chest and not my face? And how could my face get worse, I did not have all those spots, dark circles, wrinkles, sagging and swelling before the procedure? Research out there is confusing, could you please explain?

Provider Review

Dr. Gerzenschtein/Heather Sornson

Refused to acknowledge that I was even burned (even though picture speak a thousand words)told me to just go home and heal for 6 months, offered no help or compassion.