I had a LSL done in the Independence, Ohio location in Sept. 2011. I went to the LSL location for loose and sagging skin in the neck area. Seven months later the skin is still sagging and now is gathered under my chin. I actually have more folds of skin than before. The doctor has offered to redo the procedure, but I am afraid to have my face cut a second time by the same doctor. I don't know what to do next. Are there any means to obtain a refund so that I can go to an actual plastic surgeon and have the surgery done correctly? Do I just settle for this and consider the money spent as a loss? Does the company offer any compensation or a contact person?