Dear doctor. Good day. I'd had fractional laser on both cheeks to minimize acne scars appearance on 2nd September 2012. The dermatologist promised me that everything will turns out well within 2 weeks. But it's almost 4 weeks now, and both cheeks are still red. Is this called redness? Or hyperpigmentation? Or PIH? Another dermatologist that I consulted for 2nd opinion last week, gave me stiefel's physiogel AI cream but I dont think it's working. Please help, doc.