My microblading has not taken and they are now worse. Why has this happened? (Photo)

I had my eyebrows done 11 days ago, the scabs have fully fallen off and there is no pigment at all and my brows are worse then before as it has taken some of my natural hairs with it. I followed the correct aftercare and I believe the therapist did go deep enough. I’ve spoken to my therapist who says this is normal and can take up to 28 days for the pigment to come through but I’m not sure and I don’t want to keep bugging her? Please help!