Picoway Resolve - REALLY no pain or downtime? What's your experience please? (Photos)

Impressed with the credentials/ results for the Picoway Resolve and the promise of 'no pain, no downtime', I had a patch test -- uncomfortable but not intolerable though it went bright red and itched for days. A laser therapist who saw it in that time said in her opinion it was a burn. Another practitioner said this laser really should be pain free and pain/redness meant the machine was being used wrongly. What's your opinion? Don't to book full face treatment if this clinic is doing it wrongly!