Why Am I Still Burning and in So Much Pain from Fraxel on my Neck 4 Days Ago

Hi there! I had Fraxel Laser on my neck and still burning up and very red and painful. If i dont put creme on, my skin feels like its going to crack and very tight. I am using Vaseline Jelly and also Nivea creme. I cant even stand to touch my neck or have anything near it. Can you help me please? I had no problems with fraxel on face or chest. Marilyn ps: This photo from booth on my imac and i am much redder in life etc.