Why are my brows crusty 12 days after microblading and still not healed? (photos)

I contacted my microblader on the fourth day when I noticed pus starting to form. I did not wet my brows. She told me that I may have scratched them while sleeping and they they would dry and flake off within the next 2-3 days. They just kept getting worse and she’s continuously telling me to wait it out. I’ve also noticed that with some of the scabs flaking off, my brow hair has fallen off too? What is going on and what should I do?