I hate to get too personal, but I am bipolar and Dr. Rahal made it a point to get in contact with my therapist to ensure I was stable before going through any operation. I like how Dr. Rahal explained how the surgery would be safe because that is important to me. Long story short, I misread the agreement for the loan (no interest for 6 months) and unfortunately just do not have enough money for the operation at this time. I am 22 and have never had a loan before and am a bit naive to financial contracts. I am so happy that they were able to give me a full refund, and it was no hassle at all. If I had the money, I would have gone through with the operation. For now, I will keep talking to my therapist and saving my money and try to finish my education. Thank you so much to everyone at his office, Susan the financial advisor and Gabi for the refund, because all of the girls there are very kind as well. I would definitely recommend this place. The doctor is very sincere and puts safety first.