I have been coming to Venus Med Spa Ft Lauderdale and Boca for about 3 years. Usually get botox/dysport for my forehead and 1 syringes of maintenance Restylne. Never had an issue until recently. I had Versa injected in my lips and Radiesse in my cheeks. My lips were overfilled swelling did not go down in two weeks so I went to another provider to have it removed with Hyrolondaise. I went back so the technician can do a follow up. At this time I was happy with my lips I took care of the excess and I wasn't upset about it, but I didn't want them touched by this tech. The technician refused to accept that she overfilled my lips and debated with me even though I was over it. Very unprofessional. I just wanted her to check my cheeks because my nasolabial folds looked more pronounced on one side. She overfilled one cheek with Radiesse and this filler cannot be dissolved like Versa. So you can understand my concern. The other side was ok. But it was noticeable... even the other provider who leveled my lips pointed it out and suggested I go back to Venus to give them the opportunity to correct and touch up, very professional of them. Venus Med Spa refused to correct the issue. I was willing to pay for more syringes to correct the symmetry and my folds as I tend to take the conservative approach to dermal fillers. They REFUSED to provide service and blocked me from both offices. If you disagree or convey disappointment with them they will not treat you again. I called various times the regional Manager was supposed to call me. When they did it was from a blocked number and would not leave a message. I had to go in person to get my file so that I can be treated somewhere else and the new provider can see what they did. The Technicians do not treat with confidence in their technique. If you are trying a dermal filler for the first time go to an experienced professional practitioner or even Plastic sturgeon or Dermatologist. Technique is key and Confidence. These mall Spa's are only good for maintenance and for those customers who are not NEW to dermal fillers.