I was skeptical that VI could be practically painless having experienced some uncomfortable med grade peels in the past. But it was completely comfortable and I would say relaxing, the bed was heated and my aesthetician left chocolate on the bed for me. The VI Peel app was a gamechanger, taking the guesswork out of aftercare. My aesthetician made sure to help me download the app and inputed my data for me. Can't wait to complete my full series.