I went to this clinic for a few months from 2023-2024 for Brazilian hair removal. I was advised by the laser technician of risks of temporary skin damage and that I should wait a few months for this to resolve itself. My last treatment was in Feb 2024 since which time I have been waiting for my skin to clear up because I have red markings all surrounding where the laser treated. Today, I called the clinic to advise them and ask them for some suggestions on treatments to relieve what now seems to be permanent skin damage. I was greeted by the manager (Mellissa) who blamed me for “waiting to long” and that she gets tons of calls a day regarding this same issue. She asked me if I knew how many calls she gets about this (I’ve never worked in this setting nor would I know). She hung up on me saying there’s nothing they can do and then accused me of not even going in this year (I offered to forward emails confirming my appointments). When I went in the laser hurt, i noticed red spots showing but was reassured by the technician that they will resolve themselves in a few months. I asked her what her credentials were and she did a quick 2 week course on laser operation. I’m now without answers and may just have to explore options with my doctor. Just posting because of poor customer service and also a very accusatory attitude from management as if it’s my fault i now have this issue that may be forever. Aside from that I still have the same amount of hair as before, I estimate spending around $1000 total in treatments.