I have to thank my friends for referring me to the New Hair Institute in Los Angeles. My receding hairline has been bothering me for years. Dr. Park was so helpful in explaining the procedure and ensure me of the positive outcome. I feel more confident and the feeling of my own natural hair through my fingers is amazing. I'm very satisfied with my first session and am planning to go back for another one.

I met Dr. Pak for a consultation and was impressed by how much time he took to discuss possible hair procedures. Later that year I had my first FUT procedure for the scalp and forehead areas. Once you pay everything goes very fast as they do these all the time. In fact, I was surprised by how little time was taken to actually review what they were going to do. Dr. Pak makes the incision to remove a strip of donor hair, while the assistance begin the task of separating out the hair follicles, he staples the incision shut and begins pricking 2000+ holes in your scalp to accept the hair follicles which the assistance inserted. Days later after I was able to remove the bandages, I looked at the donor scar at the back of my head and was immediately concerned. On the left side the incision looked messy, jagged and the two sides were not properly lined up. On one side the scalp was much higher than the other creating a ridge and caused the hair to point in different directions. I recall during the procedure that this area kept bleeding so Dr. Pak added a few more staples. I emailed Dr. Pak and he said it should heal ok but if it’s not good in 6 months he could do a scar revision. I was not happy and felt Dr. Pak did a sloppy job on the incision and closing. After about a year the scar on the left side did flatten out but I was also left with a wide hairless scar making it very visible and requiring me to keep my hair longer in the back. So, I started talking to Dr. Pak about the scar revision. The problem is most of the agony with the FUT procedure is healing from the very large incision. So, if I must suffer through another recovery period, I would rather just have another full FUT procedure that cut out the existing scar while moving additional hair follicles. So, I decided to have a second FUT procedure with them. Dr. Pak decided it was best if this was done by Dr. Rassman. He is a very nice older gentlemen that apparently started the business and taught Dr. Pak. Just like the first time I was not too happy with how little time he took to go over exactly what he was going to do. After the procedure I got in the car and noticed that my front hairline was crooked! The hairs were not put in symmetrically and now my hairline looked very bad. I was very stressed; the office was now closed and I contemplated pulling out some follicles to make it more even. I called Dr. Rassman’s cell and he said I could come back tomorrow and they would fix it. I brought a photo of my forehead with a line drawn so they could see which hairs needed to be moved to make it symmetrical. The assisted fixed everything nicely but this kind of thing should not have happened in the first place! When I was able to remove the bandages covering the donor scar, I was appalled that the wide scar on the left side was not fixed but actually got worse! Instead of cutting out the old scar on the left side the second incision was made ABOVE IT! The entire reason I had the second procedure was to fix the old wide scar and now it was worse and the new scar was also longer on each end. When this finally healed a year later I’m left with a scar that splits on the left side like a fork and I have to keep my hair longer to cover it up. And then still you can tell something is not quite right. While I’m aware that every procedure has its risks but all these issues were just sloppy work. Overall, I’m not happy with the work from Dr. Jae Pak or Dr. Rassman and I would suggest you go somewhere else.