Kalologie Medspa - Austin

I got laser hair removal here and I got burned by Melissa! If Melissa was experience and licensed? Why did she burn me ? They saw the burn when I came in to notify them about it. They called it an accident my burn from someone they claim is experience. Sounds like saying to a person who drove drunk and killed someone and called it an accident after they killed someone. I bought a package and had to continue because not all of my hairs were removed in the unwanted places. The person that worked on me was Hanna. But Hanna had to go away for awhile and told me that I would be in good hands with Melissa. I believed her and continue on with my laser hair removal to stay on schedule. Hanna told me I needed to stay in schedule to keep the hairs from growing back. I listened and trusted Hanna and everything she is saying to me to do. Well, the day of my laser hair removal, the owner called me up and asked if I was aware that Melissa was working me and I said yes. Was there something else that she knew but did not want to tell me about Melissa ? Was she setting up a trap for me ?! Well, I bought a package already from them before I even thought about getting a skinny shot with them and as much as I want to do everything with them to make it easier for me, I did not feel comfortable with certain things with them after consulting about other services. I stayed with them for laser hair removal because Hanna took good care of me. I assumed what she was telling me that I would be in good hands after she left for vacation. WRONG!! Melissa burnt me! I later founded out that Melissa did not have a lot of training compared to the other techs and that when she did my setting wrongs, she used my leg setting for other parts of my body which was wrong. Other parts of your body has different settings and the tissues are different. When they told me that they tried to reach Hanna on vacation but was unable too, but they still let Melissa worked on me with the wrong settings ! They then told me that their machine malfunction on the day of my appointment. If they knew all of this before my appointment, why did they not tell me that they did not feel comfortable to let me continue and to wait for Hanna to get back if they knew this. Yes, you have to on schedule but if you do not have the right settings information or the machine malfunction or etc. You should not continue. It is like an airplane flight, if the plane malfunction, the company would rather everyone be late then to let them fly on a broken plane and kill people if the plane malfunction in the air! All they keep on telling me that they should have done a better job. I was like, that was your job at the beginning with every client! What the bell did you let an inexperience person work on laser on me and hide from me that Melissa had less experience then Hanna did. They were suppose to take care of all of this before I came into my appointment! Why did Melissa not ask for help if she felt unsure? They told me she pressed one button to high and that caused me to burn. Go here if you want to turn into a crispy baked burnt chicken. They told me that I would have Permanante scar and discoloration after Melissa burnt me! All of this could have been prevented but they were careless and neglectful! People are wondering why this was not taken care of before this happened! If you get an operation, you expect the doctor to know what he is doing and his staff. Not to find out later that he made a mistake in the operation when he had all that time to prepare to make sure everything went smoothly. I am the one stuck with this burn and discoloration while they move on to the next customer. The damage has been done by them on my body. When it could have been prevented from the beginning.