I typically see Jenna at the Medspa for annual Botox and Filler. At my last appointment they were unable to find the remainder of my filler. Jenna explained that since they lost what I paid for I could opt for another full syringe or she would note my account and comp the syringe at my next appointment. I opted for my chart to be noted since I do not like my lips to be noticeably fake. I also had an important trip days later and Jenna suggested to wait since the flight could cause potential swelling. Fast forward to earlier this week when I made an appointment for Friday the 20th, 7 months after my last appointment. Today, the day before my appointment, Ashley called to let me know that the “offer” had expired. I realize I don’t make her or Dr. Anderson trillions of dollars with my preventive Botox and Filler, but despite the experience my friend Stephine had with their office and the numerous other settlements, I continued to refer patients based off my experience. I can assure you that has changed.