From meeting my first Bosley person ( Kevin at the front desk) to my consultant (Jennifer) to my doctor (Dr. Campisi), his PA, and techs - I knew that I was in the right place for hair restoration surgery. Everyone was extremely nice and attentive to me - and only me. That is so unusual these days. Every step of the way, my stress from the unknown (and the known) of the hair restoration process was carefully and fully handled by the New Orleans (Metairie) Bosley staff. So speaking from my experience, I was given the exact details of the procedures and their costs at the time of consultation with Jennifer. She was so nice and informative. Once the hair restoration surgery date was set, Kevin sent reminders of the date along the info to bring, what to wear, etc. Then came the surgery day... Kevin handled all the paper work with a smile, Jennifer reviewed the procedure with a smile, and then Dr. Campisi came into the room. He immediately went to work, evaluating my hair situation, telling me his opinion on what needed to be done, described the procedures, etc. - in a super nice super professional manner. I immediately knew that I had the right Dr. to do this!!! The surgery was fascinating. Felt no pain throughout the process. Dr. Campisi used his experience to give me sound advice on decisions that I needed to make every step (hairline, implant numbers, etc) of the way. It is an all day event. Most of the day, you really are sitting in a chair, watching TV or listening to music, as folks work on your head. The techs assisting Dr. Campisi kept it pretty light hearted in the room. I didn't get their names - but they were awesome and hilarious. The day ended with me having hair where I had no hair. I had no pain and in fact, drove home (3 hour drive) that afternoon. You are given a step-by step procedure on how to take care of the hair grafts. The instructions are real easy to understand. I did want to address something that I saw in reviews of other offices (not the NO office). At no point in time was I ever "up-sold." In fact, Dr. Campisi recommended less implants than I had wanted which resulted in less money for them. So, if they are up selling, then they are the worst up sellers ever! It was a great experience. I can't thank the New Orleans Bosley office enough for all that they did for me. Bottom line - they care about you the person and will turn your bald spots into history!