I have had 3 hair transplant procedures with Blue Magic Group. No issues with the first 2. I was originally told that 2 procedures would be the most I could do due to my donor area not being so great. Approximately a year and a half after my 2nd procedure, BGM re-evaluated my case and determined that a third procedure could be done. During that consultation, the medical coordinator, Francis, asked if I would be open to utilizing chest hair as donor material. I had never thought of using chest hair but I told him that if it worked, that I had plenty of that. After evaluating my case, I was told that we should be able to get approximately 4500 grafts utilizing chest hair and hair from my head. I further researched the chest hair option more before departing back to Istanbul. I found that hair transplant facilities in the US have been utilizing chest hair with great success so this further increased my enthusiasm for getting this done. When I arrived at the BMG clinic and was going over everything with the clinic staff, they pretty much wrapped up the preliminary work and said, “okay, let’s do this”. I then asked about the chest hair as they had not even looked at my chest at this point. When I mentioned “chest hair” everyone in the room looked at me like I was an alien, like they had never heard of using chest hair. They specifically told me that they did not use chest hair because it is anatomically different hair and they could not guarantee its success. I went on to explain that their medical coordinator was the one who brought it up and that he was the one that said it could be done…..”sorry, we don’t do chest hair”. At this point, I had already traveled from the US and spent money on airline tickets, etc. There wasn’t anything I could do at this point except go through the procedure which they said would be a max of 2500 grafts. To say I was livid at this point would be an understatement. I would have never spent the money and time to go there for 2500 grafts. I feel like I was scammed. I contacted my coordinator, a different person from the medical coordinator that had made this promise. When I explained what had happened, she immediately said, “You need to talk to him”. So, I did. Francis came back with some BS statement that my blood pressure was too high to extract chest hair….huh? They had not even checked my blood pressure at that point. Their specific words were, “we don’t utilize chest hair because it is anatomically different and we can’t guarantee its success”. When I pointed that out to Francis, suddenly it was some story about needing to get more information for the clinic…..oh, so you just made that up and when I called you out, now you need to get more information from the clinic. Shortly after that I was assigned another coordinator that I had a rather lengthy phone conversation with. He forwarded my case to BMG management. On November 28, I advised him that I had still not heard from anyone at BMG and he told me that they were conducting a thorough investigation and that someone would contact me the next week. First of all, they had already had three weeks to do this “thorough investigation”. An investigation that could have been done in about thirty minutes, “did you tell him we could use chest hair”, “did you tell him that we don’t use chest hair”?. That “next week” came to an end and I reached back out to my coordinator and told him that I was done with getting the run around and that it would be in BMG management’s best interest to get in touch with me early on Monday. Well, Monday came and went and still nothing from BMG. Another issue with the third procedure. I told my medical coordinator that I wanted to get the Propofol anesthesia with this procedure. The first procedure it was not an option and the pain was excruciating. The second procedure, Propofol was offered and it was a much better experience. When I arrived for my third procedure, after they had just told me that they wouldn’t utilize chest hair, I mentioned that I wanted to get the Propofol anesthesia….”sorry, there’s no one here who can do that”. “Well, you better find someone”. Suddenly, five minutes later, they found someone. It is obvious that at BMG the left hand doesn’t know what the right hand is doing. Since my first procedure, I have referred 3 people to BMG. Never again. Buyer beware. BMG has gotten scammy. There are plenty of reputable places to get a hair transplant. Stay away from BMG.

I visited BlueMagic Group in Turkey for hair transplant, and based on my experience at the clinic, I did not go through with the procedure. The consultation went by in a few minutes where the doctor did not address me whatsoever. The doctor did not speak English. There was a person there to translate, but the doctor did not speak to me. He drew lines on my head and told the manager a number of grafts and locations. I was asked to sign that plan so we would start immediately. The manager answered my questions with a surface understanding, but was not receptive about my goals and concerns. They did not solicit input from me about the plan. I have not seen credentials for the doctor at this clinic. I would believe that they worked in a hair transplant clinic before, but I would not believe that they are trained as a doctor. The techs/team are absolutely not medically trained. The whole team struggled to even take my blood pressure and start an IV. They were all young, inexperienced, and recently hired. When I told them that I decided not to continue, the manager shouted at me in an immature tantrum. I told him that I won't accept being treated that way, and to calm himself before talking to me. We drank tea, talked about his paper filing system, and I paid him for the provided hotel and transportation. I could see now that he saw me as a resource to be exploited. I had met another patient that day, who had returned after a year. Seeing their results played into my decision to cancel.