I love advanced skincare surgery center. I've had fillers and botox before but never as good or lasted as long as it did when Dr Armstrong's Staff administered my treatments. They have a wonderful surgery center with all top of the line treatments, products and machines. I've brought my girlfriend's there and they love their results too. If you want the Best prices & best treatments then make sure you go to Advanced Skincare Surgery Center, STAT!
Let me be clear that I am not reviewing the P.A. that performed my laser treatments. I am reviewing the extremely unethical business practices of this facility, which to me is something to be considered when deciding on a medical/cosmetic provider. I was getting laser treatment at the Brentwood office to lighten my tattoo. I prepaid for 3 treatments and only received 1 treatment. I went for the 2nd of the 3 treatments and was told by the P.A. that I wasn't making any more progress with their current laser (I had already had 6 previous treatments with them). She said they were getting a better laser within a week and I should wait to get my other 2 treatments. I was fine with that and appreciated her telling me. At least she was honest with me, but that’s where the honesty ended. I called almost every week for 2 months and they just kept telling me it should be there any day. The new laser never arrived. I'm sure at some point they knew they were no longer getting it but kept lying to me. I asked if I could be refunded for the 2 treatments not received since I’m moving out of CA soon, and was told sure, no problem. That was in Feb. I called from Feb through May and spoke to almost all the office staff at the Brentwood and Fullerton locations about my check. Unfortunately for me, I paid cash so couldn't dispute with my credit card company. Lesson learned - never pay cash. Every time I spoke to someone they said oh yes I see we owe you a refund. No one would ever tell me why they wouldn't send my check. They never returned my calls (so unprofessional!), except finally the Billing Manager left me a voicemail after 3 months and said it was resolved and my check would be mailed out that week. Still no check. I called her and she said she didn't remember saying that. I gave them every opportunity to do the right thing. I think waiting 4 months is beyond patient. I am certain they thought they could wear me down eventually and I would just go away. They owed me $595, which is absolutely nothing to them, but is a whole lot of money to me. I finally called to request all my treatment and billing records, including charges and payments applied. Magically a check appeared in my mailbox 3 days later. When I requested my billing records they finally realized I was likely getting ready for legal action, so they were forced to send me my money. I had already sent a demand letter to the CEO threatening to report them to the CA Medical Board and take them to small claims court, which I definitely would have done. Even though they mailed my check right before they received my demand letter, I’m still very glad I sent it. Hopefully it will bring about some much needed changes in their policy. I just never imagined having to do that with a facility that appears to be so reputable. I definitely don't think the Medical Board would look favorably on a facility keeping payment for services never rendered. I received zero apology or explanation for what I had to go through just to get MY money. That's the main reason they are receiving this well-deserved review. I think people should know about their business practices. Personally I never would have gone there if I had known this is how they operate. There are far too many other options out there.