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RealSelf community says"It was always just an in and out situation, no real discussion or plan." "I have twice now been thrilled with the results from the Fractional CO2 Laser treatment that he has performed."
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5 out of 5 stars CoolSculpting
I'll start by saying that I love this practice. I initially started getting Botox there probably 5 years ago and have been happy with my results. Ever the perfectionist, I became interested in CoolSculpting two years ago and asked Pat about it. I had a lengthy consult with Dr Hugo and I remember him downplaying the expected results. He underpromised and over delivered; During the...
5 out of 5 stars Sculptra Aesthetic
The staff is kind and informative, and they are very easy to talk to. Both Pat and Doctor Hugo are sensitive to my concerns and my fears! I love them and will continue to use their services as long as possible. I come all the way from North Carolina to have them work on me. My mother and sister also love their renewed natural youthful touches!
5 out of 5 stars Fractional Laser
I feel completely comfortable with Dr. Hugo. He is very professional and extremely talented. He is a perfectionist who truly cares about giving his patients the best look possible. I highly recommend him and his clinic.
5 out of 5 stars Fractional Laser
Dr. Hugo obviously has perfected this procedure. He gets it done quickly and proficiently. I have twice now been thrilled with the results from the Fractional CO2 Laser treatment that he has performed. Over the years, I have been to several estheticians in hopes of reversing the damage I have done from foolish years of tanning. And more recently, I have been to different RN’s for injections to smooth out the lines. But I never felt that there was a genuine focus on what was really needed to get me to the point of feeling satisfied and happy with the results. It was always just an in and out situation, no real discussion or plan. Not the case with Dr. Hugo and his staff. They have consistently proven to me that they are truly concerned about their patients needs and want to help them feel great about the way they look. They listen, they ask questions, they discuss options, they take pictures, they take notes, they want to know how you feel about your results. They show you that they care. Taking before and after pictures seemed so important to me. I could never understand why that wasn’t done by the other clinicians I went to. It’s such an easy step in today’s digital world in order to show your patient the results from what they had done. Another easy step is taking notes. Never had that with the others. But with Dr. Hugo and his medical staff, I feel that when I get repeat procedures done, they know exactly what to do because they took notes from the last time. They know what worked and what maybe didn’t. They got me to the look I wanted and can check their notes on how to keep me there! Dr. Hugo and the wonderful ladies with him are all very serious about protecting your skin from the sun, too. And because they have worked with me through different procedures, given me advice on what to use for a daily regimen, and cheered me on through short spurts of discouragement, I am now SO thrilled with my skin and appearance. No sun necessary! I’m glad a girlfriend of mine turned me on to Dr. Hugo a couple of years ago. It's great to have finally found a group with whom I can trust and feel comfortable and know will keep me happy with the way I look! No more jumping around from place to place, I’m set!
5 out of 5 stars Botox
I've been a patient of Dr. Hugo's for over a decade and have to say that him and his staff are always wonderful! In my late 30's I started with Botox to soften fine forehead and brow lines. Pat is amazing and for the past couple of years she has injected a touch by my eyebrows that gives me a more arched eyebrow. Thank you Pat, I always love my visits and our conversations. Dr. Hugo has...
5 out of 5 stars CoolSculpting
He was very specific when he explained to me about this procedure in every little detail. Both him and the nurse gave me paperworks with what to expect before and after. It has been the best medical experience I ever had. The nurse prepared me for the WORST by explaining me about the pain during and after and probably, because of that, the pain during my first few days and weeks after it wasn't bad at all!
5 out of 5 stars CoolSculpting
Very informed. Answered my 1000 questions.
5 out of 5 stars Scar Removal
Love the practice! Nice staff, good prices and great work.
1 out of 5 stars Botox
2 of the 5 reviews are the same person the others are staff I am pretty sure. Regardless there are only 5 and I should have checked more into his background. His 'nurse' Pat and Mr Hugo were both rude and degrading. I went for botox, it was offered 'over priced' (nearly $600)I had a few arrogant comments during but ignored them I was happy to have someone in the area (with good reviews, ha) 10 days later there was no change to the crows feet, just between the brows, he had given me less on the face and even said 'this will do' after a few injects. I went back for a 'top up' (which is usually free if its a little, yes I am a single hard working parent and will pay as long as it works). The nurse 'pat' saw me and said she needed to get Hugo who came in and said it looked fine, I smiled and mentioned there was lots of lines and I never had this prior and he immediately said well I am sorry for not being a genius like your other doctor you need to go back to him, I was shocked & said he wasn't in the country I just wanted the crow lines to go, he said more quips and left I asked why he had a attitude and 'pat' became just as belligerent! I said he didn't give me that many shots in the face and she accused me of calling him a liar for not providing what he wrote he did!!! It was unreal I was in shock at the treatment, she then said I should leave I had to demand for a copy of my record which was just as ridiculous...I do not have room here to write everything I want here, just DONT go there, they are all about the $$$ I wouldn't even care but the results are very poor.
5 out of 5 stars Eyelid Surgery
I met a woman in a restaurant restroom who saw me fretting over my eyes and told me I had to go see Dr. Hugo. I never got her name, but I have been a dedicated patient for over 10 years.
American Society of Plastic Surgeons (ASPS)
Our consultation fee is $50.00, which is applied to any service in our office. Please allow 60-90 minutes for your comprehensive consultation. Dr. Hugo will provide you with the best advice about how to get the results you want.
Undergraduate & Medical SchoolMedical: MD, University of Cape Town Medical School, South Africa
Post-Medical School TrainingInternship: Medicine and Surgery, Groote Schuur Hospital, South Africa
General Surgery, Mansfield General Hospital, UK
Plastic Surgery, Hospital for Sick Children, UK
Plastic Surgery, Brenthurst Clinic and Tygerberg Hospital, University of Stellenbosch
Plastic Surgery, University of Pittsburgh School of Medicine
Treatments offered at Ben Hugo Plastic Surgery
- Acne Scars Treatment
- Age Spots Treatment
- Arm Lift
- Asian Eyelid Surgery
- Belly Button Surgery
- Body Lift
- Breast Lift
- Breast Reduction
- Brow Lift
- Cellulite Treatment
- Cheek Augmentation
- Cheek Lift
- Chemical Peel
- Chin Implant
- Chin Liposuction
- Chin Surgery
- CO2 Laser
- Collagen Injection
- Ear Lobe Surgery
- Ear Surgery
- Eye Bags Treatment
- Eyelid Surgery
- Fat Transfer
- Forehead Lift
- Fractional Laser
- Fraxel Laser
- Fraxel Repair
- Glycolic Peel
- Hyperhidrosis Treatment
- Jessner Peel
- Laser Liposuction
- Laser Peel
- Laser Resurfacing
- Laser Surgery
- Laser Treatment
- Lifestyle Lift
- Lip Augmentation
- Lip Lift
- Lip Reduction
- Lip Surgery
- Liquid Facelift
- Lower Face Lift
- Male Breast Reduction
- Male Tummy Tuck
- Melasma Treatment
- Mini Lift
- Mini Tummy Tuck
- Mommy Makeover
- Neck Lift
- Nipple Surgery
- Non Surgical Face Lift
- Nose Surgery
- ProFractional Laser
- Quick Lift
Most popular answers from Ben Hugo, MD
We have a side door that is designated as a private entrance/exit for patients after a procedure. When they are discharged from the office they exit... READ MORE
Absolutely CoolSculpting works for bra rolls. We have treated that area a lot on women. I would highly recommend having a consultation with a provider... READ MORE
At Age 46 I Feel That my Breasts Are Starting to Sag. Implants or a Lift with Accompanying Scars? (photo)
I would recommend a breast lift. Since you aren't interested in increasing your size I would discourage you from breast augmentation. Also, if you... READ MORE
We recommend to our patients that they need someone to pick them up from the office and drive them home and a responsible adult needs to remain with... READ MORE
I don't believe Thermage will give you the results you want. It's hard to determine just from a photograph but we would probably recommend the... READ MORE
After a surgical procedure around the eyes the swelling can last for a couple of months. We do suggest to our patient's to sleep with your head... READ MORE
I would write them a certified, return receipt letter explaining that you did not authorize the use of your pictures and give them a deadline to... READ MORE
It's hard to give you a definite recommendation but just looking at your pictures you will get a better result from laser liposuction. With... READ MORE
I would recommend you wait longer before worrying about the size difference. You can go up and down with your swelling for a couple months after that... READ MORE
Is There Anything I Can Do to Motivate my Plastic Surgeon to Follow Through on Our Refund Agreement?
I'm sorry to hear that you didn't have a positive experience. If the agreement he sent you stated that he would give you a partial refund then you... READ MORE
Before and After Photos by Dr. Hugo
Ben Hugo, MD has shared 13 before and after pictures with 101 helpful votes from the RealSelf community.
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