I had a facelift with Dr. Costa a bit over a year ago, and I've waited until now to review him as it takes time to be able to look backwards and evaluate. I am thrilled to say that every possible touch point of my experience with Dr. Costa and his staff has been exemplary.
1. The initial information session was clear, detailed and included possible problem scenarios. I asked about and appreciated hearing worst case scenarios even tho I didn’t expect them to occur. (Nor did they!)
2. The follow-up package was specific, detailed and comprehensive with regard to prep, actual operation, immediate follow up and longer term follow-up and treatment.
3. The nurses and staff were amazingly available (even over a holiday weekend - thank you, Trish) - both via phone and email. I went for 2 or 3 follow-ups and didn’t need any more. However, I knew I could always call, and they would welcome me.
4. The offer that I remain overnight after the surgery was spot-on: I was so glad I hired an outside ‘helper’; a friend would have been in the way and clueless about my situation.
5. I was very specific with Dr. Costa about what I wanted him to take care of (AKA, how I didn't want to take on the facial characteristics of my mom) -- and he listened and did exactly what I requested.
6. Outcome: FANTASTIC. But what I really appreciate was/is the detailed documentation and timeline about recuperation (with parameters to include all ages and skins and healing types), how long it would take for facial areas to feel normal, etc. I just wanted no surprises, and there were none.
Thank you, Dr. Costa and amazing staff!!!