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Excellent information sharing and question answering, which for me is very important. A lot of time in appointments is spent with staff, which is fine because they are very friendly and competent. Always TONS of people in the waiting room though- inconvenient but I take it as a good sign! Update- I changed time spent with me from 3 to 5 stars because the orthodontist bonded my brackets himself. Bracket placement basically IS the prescription, so it is the most important part of the process.