I have been going to Reflections for years for different treatments and procedures. Dr. Ellern is a great addition; she is attentive, patient and thorough as well as professional. Had a few (maybe 4 or 5) Fraxel Treatment years ago for adult cystic acne. They were successful at the time but hadn't been to reflections for a few years and felt that my skin needed a Fraxel 'pick-me-up'. First wanted a consultation and met with Dr. Ellern who was great! She made me feel at ease and she listened to my concerns. My skin is very different then when first had the Fraxel treatments (Accutane) However there are still some minor scars, veins and my eyes seem a bit hollow. Dr. Ellern recommended Fraxel as well as VBeam treatments for the veins and ThermiSmooth for the eyes. I have completed 1 Fraxel, 3 ThermiSmooth (lower eye) and 2 VBeam treatments. This review will be for the Fraxel. It was a very different experience then years before. Will discuss the other treatments separately. Procedure date: March 30. The procedure took longer then those performed years ago; Dr. Ellern did more and thorough passes of the Fraxel laser. The pain was greater and had a lot more swelling afterwards but the results after just one treatment are amazing. Plan to have another but will wait until after the summer. Also the numbing gel is very different, thinner, lighter and much better. My friends and family noticed immediately that my face looks brighter, scars less visible, pores smaller and overall lines diminished. Dr. Ellern was kind and administered the Fraxel expertly. I strongly recommend her for her patience and compassion.