Dr. Ellen Plastic & Reconstructive Surgery

As the Patient Care Coordinator, Rachel will guide your journey from inquiry, through consultation, all the way to scheduling your procedure. She worked full-time through college at a Consulting company getting work experience whilst simultaneously completing her Associate’s Degree in Business Management. She has an extensive background in identifying key customer problems and providing strategic recommendations for solving them. She works tirelessly to educate patient’s meanwhile delivering high-touch customer service by streamlining our process to assist in achieving your aesthetic goals!

Duwana Medical Associate has been working side by side with Dr. Ellen for over 14 years. Her experience and expertise in pre and post- surgical patient care will allow you the comfort of knowing you are in good hands here. You will meet her at your pre- operative appointment and hear from her the day after your procedure. She assists with various functions in the office including laser hair removal, dressing changes, suture removal, and the list goes on. She will have you laughing throughout your entire experience here with Dr. Ellen.

Surgical scheduler, the moment you walk in the door, you are greeted with the warmest smile from Bridget. She has been with Dr. Ellen for over 6 years and she is your go-to pro for scheduling. Hers is the first voice you hear on the phone, and she will assist you in every step from scheduling your procedure, all the way through your last follow up appointment! With a degree from Oakland University, her knowledge, skill set, and excellence in customer service, will be there for you every step of the way.

Certified Physician Assistant (PA), Kim, began her experience in the field of Plastic and Reconstructive Surgery in 2015. She graduated with a Bachelor of Science from Grand Valley State University and obtained her Physician Assistant training and Master’s degree at The University of Toledo. Kim will meet you during your first consultation, answer pre and post-operative questions, assist Dr. Janetzke in surgery and follow up with you during post-operative visits in the office. She frequently performs small procedures independently in the office, such as mole or cyst removal and scar revisions. Kim also performs cosmetic injections, including Botox and fillers, for Envee MedSpa. She’ll be there for you from the start to finish!

Insurance Liasion, Sharon, began her career in the medical field over 30 years ago. Starting as a medical assistant, she is now your go-to for insurance questions. She has years of experience working with a variety of insurance companies and will help guide you through the world of insurance policies and coverage options. She takes great pride in facilitating insurance payments and authorizations.