William Gerald Austen Jr

Boston Plastic Surgeon
4.3 out of 5 stars 4.3 stars from 8 reviews
275 Cambridge St, Ste 502
Boston, Massachusetts 02114 US

Ratings based on 8 reviews

4.3 out of 5 stars Overall rating
4.0 out of 5 stars Doctor's bedside manner
4.0 out of 5 stars Answered my questions
4.0 out of 5 stars After care follow-up
4.0 out of 5 stars Time spent with me
4.0 out of 5 stars Phone or email responsiveness
4.0 out of 5 stars Staff professionalism & courtesy
4.0 out of 5 stars Payment process
4.0 out of 5 stars Wait times

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Reviews (8)

Consultation reviewSonjaSaidtoWaitforHerCallwithMayAppt,neverDid,thenLiedtoAusten&ClaimedI"Demanded"SamePromisedAppt. Boston, MA

He's friendly enough. Could benefit from ditching the "if you were my brother" act given that no brother of his would take the treatment I experienced.

5 out of 5 stars Breast Implants

24 Yo Implant Exchange from Saline to Silicone. Boston, MA

45 yo mother of 2/BL w/augmentation

Chief, Plastic and Reconstructive Surgery Mass General Hospital, Boston MA (cant get much better than that).

5 out of 5 stars Breast Implant Revision

Dr Austen is Amazing!

In 2007, I had a transumbilical breast augmentation by a surgeon in New York. Fast forward three years and both were leaking (I had saline) which ended in one completely rupturing two years ago. I had given my previous surgeon a full deposit to redo the procedure (I dont know what I was thinking, but I later learned transumbilical is a terrible way to go because the implants get overhandled and there is a much greater risk of leak or rupture) but after discussing with a friend/patient of Dr. Austen's, realized I needed to get the deposit back and go elsewhere. It took me almost two years to get the money back. In the meantime, my friend told me to go see Dr. Austen as soon as the deposit was returned to me. I looked up Dr. Austen's profile online and saw that among many other things, he is the Chief of the Plastic Surgery Division at MGH. Why would someone who does the kind of work he does (read about his migraine procedures if you aren't already incredibly impressed, it's amazing) care to fix a disastrous cosmetic breast augmentation by another surgeon, right? Wrong. I was able to get an appointment with him within less than two weeks of my call. He was helpful, patient and not at all offended by my fears, which were pretty considerable after what happened last time. He assured me all would be OK...and then he made sure it was. He fit me into a very busy surgery schedule to accommodate me and his administrative coordinator was answering my emails within 20 minutes of when they were sent. Mass General has always been intimidating for me, not just because it is enormous but also because in my experience, it was where everyone I know has gone for very serious operations and treatments. I couldnt believe how kind and caring every single staff member I interacted with was to me... They went above and beyond. Dr Austen came to talk to me before I went into surgery (I was terrified but only because I'm a wimp, not because of anything they did :)) and I heard him tell the anesthesiologist in the operating room (I was outside of it) that I was really sensitive and to make sure he walked me through everything and made me comfortable. This meant the world to me, as I already knew I was in the best hands possible but that just made it even better. I couldnt be happier with the results and three weeks later, I can tell you I am shocked at how quick and seamless my recovery has been. I'm beyond lucky and grateful for Dr Austen and his staff, I hope anyone who reads this and the many other words of praise realizes they need to look no further - you can't get any better than him, he's nothing short of incredible!

5 out of 5 stars Breast Reduction

76 Year Old Breast Reduction

Dr. Austen was very knowledgeable and professional

5 out of 5 stars Tummy Tuck

Here's to NEVER Thinking About my Belly AGAIN! - Evans, GA

Several friends told me he was fantastic. I liked his approach to his work, and I liked having a PS in my hometown.

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