William Gerald Austen Jr
Ratings based on 9 reviews
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3 out of 5 stars Eyelid Surgery
Show More I am giving Dr. Austen three stars because he also performed a conservative facelift on me, and I got a very natural result (with no scarring at all). Also, he finally told me he was sorry about the results of my eyes, and that he had wished he had done it differently. I suspect he does an excellent job in most cases, but he should take more time to explain all the options that come with this type of surgery, and any aesthetic complications that could arise. Many surgeons are now not removing fat when they do eyelid surgery, and I definitely would have opted for that if I had only known.
1 out of 5 stars Rhinoplasty
Chief of Plastic and Reconstructive Surgery at Mass General Destroyed the Structural Integrity of my Nose. Boston, MA
Show More Described above.
Consultation reviewSonjaSaidtoWaitforHerCallwithMayAppt,neverDid,thenLiedtoAusten&ClaimedI"Demanded"SamePromisedAppt. Boston, MA
Show More He's friendly enough. Could benefit from ditching the "if you were my brother" act given that no brother of his would take the treatment I experienced.
5 out of 5 stars Breast Implants
5 out of 5 stars Breast Augmentation
5 out of 5 stars Breast Implant Revision
Show More In 2007, I had a transumbilical breast augmentation by a surgeon in New York. Fast forward three years and both were leaking (I had saline) which ended in one completely rupturing two years ago. I had given my previous surgeon a full deposit to redo the procedure (I dont know what I was thinking, but I later learned transumbilical is a terrible way to go because the implants get overhandled and there is a much greater risk of leak or rupture) but after discussing with a friend/patient of Dr. Austen's, realized I needed to get the deposit back and go elsewhere. It took me almost two years to get the money back. In the meantime, my friend told me to go see Dr. Austen as soon as the deposit was returned to me. I looked up Dr. Austen's profile online and saw that among many other things, he is the Chief of the Plastic Surgery Division at MGH. Why would someone who does the kind of work he does (read about his migraine procedures if you aren't already incredibly impressed, it's amazing) care to fix a disastrous cosmetic breast augmentation by another surgeon, right? Wrong. I was able to get an appointment with him within less than two weeks of my call. He was helpful, patient and not at all offended by my fears, which were pretty considerable after what happened last time. He assured me all would be OK...and then he made sure it was. He fit me into a very busy surgery schedule to accommodate me and his administrative coordinator was answering my emails within 20 minutes of when they were sent. Mass General has always been intimidating for me, not just because it is enormous but also because in my experience, it was where everyone I know has gone for very serious operations and treatments. I couldnt believe how kind and caring every single staff member I interacted with was to me... They went above and beyond. Dr Austen came to talk to me before I went into surgery (I was terrified but only because I'm a wimp, not because of anything they did :)) and I heard him tell the anesthesiologist in the operating room (I was outside of it) that I was really sensitive and to make sure he walked me through everything and made me comfortable. This meant the world to me, as I already knew I was in the best hands possible but that just made it even better. I couldnt be happier with the results and three weeks later, I can tell you I am shocked at how quick and seamless my recovery has been. I'm beyond lucky and grateful for Dr Austen and his staff, I hope anyone who reads this and the many other words of praise realizes they need to look no further - you can't get any better than him, he's nothing short of incredible!
5 out of 5 stars Tummy Tuck
Show More Several friends told me he was fantastic. I liked his approach to his work, and I liked having a PS in my hometown.
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