From the very first call, you’re welcomed by the warmest voice from the team, setting the tone for an incredibly positive experience. The staff is exceptionally friendly and makes you feel at ease right away. I had some knowledge about the procedure I wanted, but I never felt pressured or pushed into any decisions. Dr. Basner supported me 100% throughout the process while I have gone to other practices and did not have the same experience.
Dr. Basner truly listens to your goals and provides clear, honest answers. He gave me all the time I needed to discuss my concerns, and I never felt rushed, whether during the consultation or on the day of surgery. Everything was explained thoroughly, and on the day of surgery, things went perfectly. I was given clear, written instructions to follow, and Dr. Basner even called me that evening to check on my recovery.
This level of care reaffirmed my decision to choose this practice. It was truly the best surgical experience I could have hoped for, and I’m already recommending Dr. Basner to my friends and family.