Loyola University Medical Center, 2160 S 1st Ave
Maywood, Illinois 60153-3328 US
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Ratings based on 1 review

1.0 out of 5 stars Overall rating
2.0 out of 5 stars Doctor's bedside manner
1.0 out of 5 stars Answered my questions
2.0 out of 5 stars After care follow-up
3.0 out of 5 stars Time spent with me
2.0 out of 5 stars Phone or email responsiveness
2.0 out of 5 stars Staff professionalism & courtesy
5.0 out of 5 stars Payment process
5.0 out of 5 stars Wait times

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Reviews (1)

1 out of 5 stars Orthognathic Surgery

Uncomplicated Upper Jaw Surgery but No Tooth Show Post-op Due to Measurement Error? Chicago, IL

Loyola University, Oral and Maxillofacial Surgery Dr. Stephen MacLeod Dr. resident Falk Dr. MacLeod is rather short tempered. He seemed to take offense easily when I questioned about surgery plan pre-op, which was communicated verbally to me just 6 days before the surgery. I did some more research in the meantime then called and insisted on more toothshow, just to be replied tersely "you can cancel the surgery, this is not life threatening, I would not be offended". I regret now that I had not trusted my gut and postponed the surgery. I didn't see him on the day of surgery, pre- and post-op. Only his residents and the nurses. Post-op, I repeatedly complained about the lack of toothshow, and Dr. MacLeod aggressively and repressively defended his work and brushed aside my concern: you're still swollen, you got exactly what you asked for, I can see your teeth, that's the best I could do for you, sorry, feel free to contact another surgeon or your lawyer, sue me, I have a clear conscience, I have no problem sleeping at night, what you got is within acceptable., we didn't guarantee, it's unpredictable..." Dr. Falk: "You get too hung up on the cosmetic aspect, you don't want a horse-like look, you look great..." Well, he is not sorry. Unpredictable really? For a simple Lefort 1 anterior move of 5mm and inferior move, which they deemed so simple that I didn't need a CT? No patient wants a tooth less grandma look, and pictures don't lie do they? And any oral surgeon who says functional is their main goal is trying to deflect their mistake or incompetence. The goal of maxillary surgery is to move it to its ideal position: "meet the lower jaw at +2mm overjet, and for females, +3mm/4mm below the lip line". What agonizes me is that Dr. MacLeod had done another Lefort 2 case 5 months before me, with no bone graft. And the patient saw no tooth show post op and complained about that too. Didn't they learn something from that?