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Charmaine was very nice and polite. She was very informative and really took her time to explain everything, in detail, about the procedure I'm going to have and exactly what the outcome will be. She was very caring and listened to my concerns about my smile. I feel she has mapped out the best course of treatment to get me the results I'm hoping for. She had her office manager, who was also very nice, work out a payment plan for me. I'm looking forward to having my procedure and seeing great results.