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Ratings based on 21 reviews
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1 out of 5 stars Revision Rhinoplasty
I like Dr. Frankel. He thought I was pretty, but I told him I wanted my bossae covered. He is charming and a very good salesman--he convinced me I was in good hands and that he would make my nose larger. I told him the issue with my previous surgeon was aftercare and he promised to let me speak to him directly. However, once I saw that he removed my columella, cut off my footplates and shortened my nose 6 mm, I tried contacting the office. Not only do my emails have to go through his front staff (as nice as they are), but, he writes back and claims to have had to go over things in the emails without ever addressing them. I have met with very good surgeons to help fix this and they say the footplates cannot be put back and that I need rib now to rebuild my nose. They say despite the addition of a graft on the bridge, that one isn't actually there. Dr. Frankel promised not to take any tissue out and just did whatever he wanted, cut things off and threw them in the trash. It's not only that he didn't do what he promised, it's that his refusal to call me to explain how to undo it, is very disturbing and toxic for a patient. I have communicated with lots of patients on here and they are all baffled why a surgeon won't contact them and answer their questions. Perhaps he is nervous about lawsuits, but the lack of response is what would make someone that upset. Mostly, people just want to be seen and heard. I am very disappointed in what Dr. Frankel did to me. And moreover that his ethics are not based in compassion or care about the patient. Yes, he did a lot to me I did not consent to, however, had he just called and treated me as a person with an issue and helped me get it fixed, I think I wouldn't be so upset. Please know this is just my experience and I do think he is a capable doctor. Just not a very good person at this point. He doesn't stand by his work and won't communicate with patients with an issue.
5 out of 5 stars Revision Rhinoplasty
Truly an artist and a great doctor. So happy I chose him. Not only did he correct all my deformities but gave me a good looking nose. I can also breathe so much better and look better than ever before.
The consult was thorough. He spent a good amount of time examining my nose, pointing out the areas of imbalance and providing a good plan/recommendation for how to improve my nose. I emailed him some questions after the surgery. All of my questions weren't answered and I had to follow up with the office on some images that he said would be sent to me which never came. I did initially have concerns over our email conversation, however, I requested a follow up call which went great and he was able to answer all my final questions then.
I believe Dr Frankel is a skilled dr, but I feel he could have been more considerate with respect to his timing. Canceling a surgery with less than 30 days to go without any sort of notice feels unfair and I feel a bit cheated for being thorough. I was just looking for assurance and clarification on the surgical plan. I am upset about the loss of $2500 for flights which are non refundable. On the contrary of him canceling, this also makes him a good dr because he sensed my anxiety with the surgical plan and my confidence in him.
5 out of 5 stars Rhinoplasty
5 out of 5 stars Rhinoplasty
1 out of 5 stars Eyelid Surgery
he had a trainee who he allocated to patients for their aftercare which was really disconcerting
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