Let me start by saying I have an extensive medical background myself and am not easily impressed by human physicians - usually, it is quite the opposite. A 5 star rating from me is truly a rarity. Dr. Ong was referred to me by a friend, who was thrilled with her surgical results. Prior to meeting Dr. Ong, I had interviewed 5 other surgeons (referred by 5 other friends, also quite happy with their results) - I liked them all, but they were 'typical surgeons' -- really good at what they do, but I didn't get the feeling that I was especially important to them - just another patient. Nothing bad, but any means - but it is what it is.
When I first met Dr. Ong, I knew she was the surgeon for me. I honestly can't say enough about her, but it is immediately apparent that she is a genuinely caring, empathetic, and thorough surgeon who actually LISTENS to you and cares about you as a person. And now, post-operatively, I can say that she is also an extremely talented and skilled surgeon. I look amazing, and it has only been one week post-op!
She always had plenty of time to answer all of my questions, and examined me multiple times. Just prior to surgery, she spent a good 30 minutes looking at me from every angle, taking measurements and jotting notes.
The other deciding factor is that her support staff is amazing and offers the best client service I have ever experienced. Everyone is professional, communicative, warm and caring. The staff also get 5 stars.
The surgery went well, but the day after, I felt awful and was having reactions to the anesthesia. I had also managed to catch an horrible cold AND get a corneal scratch. I was miserable!! They brought me right into the office, fixed me up and I felt so much better within 24 hours.
I am now exactly one week post-op and am looking and feeling great! I give Dr. Ong and her staff my highest rating and would urge anyone interested in a cosmetic procedure to schedule a consultation.