Great experience with wonderful and knowledgable staff. Dr. Connell explained everything in detail so it was easy and smooth experience. I recommend this place to everyone for people who are interested in Coolsculpting and more.
I went to get my first IPL photofacial in hope to get my skin brighter and help growth of collagen. Procedure lasted for about 20 min + 15 min of waiting time for numbing cream to work on my face. I did not feel any significant pain. Flashing light near eyes were a bit scary but nothing to increase pain. This photo is 5 hours post treatment. I see significant brown spots darkened. That I did not even exist!!! I usually wear no foundation and never noticed these brown guys.... Hopefully they flaked out soon so that I don't have to cover them up with make up!!! Updated on 6 Apr 2017: Spots are stated to look like coffee grains and flaking off little by little :) Supper excited to see my face every morning... Updated on 10 Apr 2017: Hello! Here are some pics that show my skin progress !! Very next day was the worst, brown spots were very prominent but able to cover them with some makeup. Acne around my chin and top of my nose reacted? They are still red and forming scab. But disappearing fast! My skin looks brighter and already super happy about the result. Updated on 12 Apr 2017: There are some comparison pics, before after 8 days after my treatment. You can see my freckles are significantly faded!
I had a horrible experience at SR. I went to Dr O'Connell @ Serenity Rejuvenation about 8 months ago for laser CO2 TO minimize wrinkles. After the treatment, my skin was slightly more smooth, but my wrinkles were just the same, to be honest. Over the subsequent months, any slight improvement I had in texture disappeared. Dr. O'Connel said it would take 9 months to see improvement. That doesn't make any sense when my skin texture, wrinkles, etc. were just going in the opposite direction. If anything, you'd expect it to improve slightly each month until the max at 9 months. $2K was a lot pay for 2 weeks of minor exfoliation. Dr. O'Connel (at this point I don't feel it's appropriate to call him a doctor any more - you'll see why) "graciously" agreed to redo the procedure. That's in quotes because it's not gracious if you screw up the first time. Now I have to go through all the pain and downtime and stress again! My appointment was at 1:45pm. Someone called me and told me to come in 45 minutes early so they could apply numbing cream. I called them back early on in the day and said I could apply it at home and come in at 1:45pm instead of 1pm, so I wouldn't have to sit around there for 45 minutes. I arrived at 1:45pm and I told the staff again that I applied the numbing cream already. I sat there in the waiting room for an entire hour. Having seen 3 patients come in, wait, and go in the back room for treatment, I was getting pretty irritated at this point. I must have asked 3 or 4 times - when am I going to actually get my appointment. I was given a vague answer each time - soon. I repeatedly told the staff and Mr. O'Connell that it had been over 1.5 hours since the numbing cream was applied. We were trying to reschedule when Mr. O'Connell sauntered in with Bella. I asked why was I waiting for an hour. I did not yell, I did not wave my arms wildly, I spoke in a direct and confident voice. Mr. O'Connell told me he wanted the numbing cream to be on for at least 45 minutes. I told him, again, it had been on for 1.5 hours; apparently he can't hear. Then he started to accuse me of creating a problem by raising my voice and he said this in a very loud, annoyed, accusatory, and rude voice, the very thing he accused me of that wasn't true. Then he threatened not to do the procedure, saying he was doing me a favor by redoing it. Well, sort of. He didn't do it right the first time, so it's really NOT a favor then. I wanted to get it over with and therefore didn't respond to his continued rude accusations. I, the patient, had to calm everyone down, and move them in the direction of getting it over with. Mr. O'Connell continued to go off on me in the procedure room. I tried to calm him down by saying "it was a miscommunication, so let's put it in the past and move on". Bella also joined me in trying to get this guy to shut up. But, he wouldn't. How unprofessional! He kept complaining. After the 3rd time of saying "it was a miscommunication, nobody's fault, let's just put it in the past." Finally, he repeated what I had just said 3-4 times. I kept thinking, I'm the customer, this is a service business. If you can't handle giving service, you shouldn't be in this type of business. By the time we finally got started, I imagine the over the counter pain killers and numbing might have been wearing off because it hurt like hell. It was so bad that I really just wanted to stop. At this point, I was cursing Bella for talking me out of the prescription pain killers. But, I sucked it up. Bella encouraged me to go on. They gave me a script afterwards - it's really too late for that - didn't need it afterwards. I never did use it. My guess is that Mr. O'Connell is very new at this because he didn't seem to have any process for how and when patients are supposed to come in for their procedures. And the staff was mostly ignorant on the process too. No, I would not recommend Dr. O'Connell or Serenity Rejuvenation. He is very unprofessional. I got no results that he promised and I think he just wanted my money.
