Dr. Simmons is an exceptional surgeon, which is why I decided to seek a second round of surgery with him. He truly is a kind-hearted person. Unfortunately, my experience this time has been marred by issues with his staff, particularly Kayla, who has forged my signatures and overcharged me by $2,500.
I’ve been trying to reach management for a week, but I have yet to receive a response. As a result, I feel compelled to cancel all future surgeries due to this fraud and the disrespectful treatment from his team. My first experience with the staff was pleasant, making this situation even more disheartening.
Now, I’m left to seek a refund for the additional payment I made in advance for May 2026, and I'm still waiting for that to be resolved. I was so grateful to have found my surgeon nearby, only to now feel the need to search for another one because of the management and staff issues. My heart is heavy with disappointment.