I went to see Dr. Park for a mole removal on 2 areas. Against my instincts, I allowed her to do the procedure on me. She and her assistant were uncomfortable, awkward and fumbled throughout the entire experience. As she inspected the areas leaning on top of my very large backpack which remained on my lap, we agreed that a superficial shave was all that was required. The sterile area was awkwardly held by the assistant. She wanted me to remain sitting up vs. laying down. I asked if I should put my purse down and she said, "If you want." - There seemed to be a lack of what we call an adherence to the gold standard of care. I sold medical devices in the operating room for 8 years and this lack of confidence unnerved me. I opened my eyes after the second one and saw her holding a rudimentary razor blade. Alarmed, I said "STOP!" and I said "Did you just use that on me?" She said she did and that in the future she could purchase some curet's if I want to have additional procedures done. I got up, looked in the mirror and told her how upset I was. I called the lead doctor at the practice - Dr. Japer. He was unsympathetic, numb and did not ask any questions, ask for photos or for me to come back in so he could assess. I truly regret this. I saw 2 dermatologists after this who called this a "nasty scar" and a "bad surgery" and they each apologized to me for the lack of experience. Very upsetting. Every day I use makeup to attempt to cover it - so always listen to your gut.