Every part of the journey from initial enquiry to my final departure was handled with care, diligence and respect I have a historic health issue and I was given a large number of screening tests to be as thorough as possible prior to the operation. I was absolutely so very nervous, as I was having a facelift, and not a single person in my life knew. I was so nervous. I’d seen many photos of facelifts that had gone wrong on many internet searches. What if everyone could tell? What if I looked like my face was pulled back really tight? What if I looked weird? Leading up to the date the clinic were so patient with me. They followed up when I forgot to send paperwork through, I was really guided along well by Kim and the rest of the staff. Throughout the procedure I was treated very well, there were many involved in the whole procedure and everyone did a fantastic job. The result itself is really incredible, and during aftercare, once I had left the area for good, I faced a serious complication one night, and it was handled very quickly and professionally by the clinic. Once I returned to family and friends, 8 weeks after, no one picked it. They all said I looked fresher, I looked better somehow, but no one noticed that such a big change had happened, which was my goal. But the important thing is that I can see the incredible difference it’s made. I’m able to look in the mirror again, I don’t get so sad looking at photos I’m in, I’m no longer paranoid that people are looking at my droopy jowls or baggy eyes, because they are great now. I now look my age which was all I ever wanted. I am so pleased I used Marta and KCM Clinic. If I could give more than 5 stars, I would!