Mark was extremely thorough, he took the time to understand what I was looking for, however was sure to guide my decisions with his experience.
When I was looking for a provider Mark stood out because he really listened and explained the full procedure and options clearly. During the operation Mark continually reassured me and explained what was going on, which made me feel very comfortable. I was fortunate enough to have additional grafts from my donor area which Mark took the time to consult with me, in order to ensure they enhanced my results in a way I was comfortable with & did so at no extra cost.
I had not really done much preventative care, Mark was great at explaining the options, potential pros and cons from each and built a package which worked for me. When it came to look at the results Mark gave me his honest professional opinion, explained the options but did not try to sell me procedures and advised me to keep doing what I had been.
Throughout the year since the procedure, while my hair has been growing in, my friends and colleagues have all commented on how great my hair looks. However, none have guessed that I had work done on it - I believe this is largely due to Mark's expert work and the importance he places on keeping a natural look.
Since the procedure my confidence has grown, however the most notable benefit is the time I spend thinking about and styling my hair - I can now just pop some wax in and head out without obsessing how it will look in photos or seeing it in a window or mirror.