Lourdes is great at her work! She is a good option but the staff is a major issue if you don’t speak Spanish. The assistant Ashley will pretend to know English but confuse each question and matter. It’s sad because the awesome doctor can’t do everything and require a staff. Yet, the level of incompetence, lack of professionalism, and way to communicate is horrible and I suggest you find a new office until she can find a better person to deliver quality office care.
Initially, the assistant Ashley had me sign papers with another doctors name and not Lourdes but once I brought it to doctor attention nee paperwork was prepared. She provided the medicine papers in Spanish and English but the alignment of the medicine on each paper was different. She was helping me to find care for me and my son post op. I had no idea it was her aunt and the lady was horrible. She arrived 1:30 minutes late, she burned the rice for my son, my son broke an item worth $200 that he never damaged for over 6 months (she wasn’t watching him), and then she tried to demand for her horrible aunt to receive more money than agreed. I simply said for the lady not to return because she was horrible, regardless of being her aunt. After that the way she treated me was more horrible because I didn’t allow her aunt to take advantage. When investing thousands of dollars a person should expect good quality with the doctor and staff not just the doctor because the staff is part of the entire experience! The massage lady is great and highly suggest you obtain the massage lady.
Avoid this place until the doctor is with a professional office staff! In general, if you are American run away unless you speak Spanish. I don’t think places in the DR should service Americans unless someone can properly help the Americans. The Dominican Republic is with double standards for pricing. They charge Americans one price and locals another price but when the arrive to the USA they want to be treated equal. This office staff was the worse of my life and lack professionalism. I’m sharing this post because I don’t wish this experience on anyone. There isn’t a resolution you deal with the horrible staff or you can sign a waiver to find a new doctor at your own expense.