I was in an accident that left me with a large gash on my cheek with bad stitches from an Emergency Room. I was able to see Dr. Shaffer to see if a correction could be made. I had a hunch the wound would need to be reopened and I was apprehensive. He put me at ease immediately and spelled out the procedure and my worries were taken away. I am post stitches now and several weeks later, I am forever grateful at how he was able to minimize my scarring and help me regain confidence in my looks again. Dr. Shaffer is very skilled. Also a good listener, and a funny guy. I highly recommend Dr. Shaffer.