I have debated on writing this review for a while, but I feel it needs to be shared. It’s lengthy so I do apologize about that. When I first started going to Jacobson Cosmetics, it was about 2 years ago I believe. I really loved what they stood for, and how it was supposed to be women supporting women. The Botox and filler I had done there was always great, and I think Dr. J does a good job at ensuring you’re happy with your results for Botox and filler, and also not overdoing it. I had decided I wanted to have my mommy makeover done there, because at the time I felt confident in the work that would be done, and care I would receive. Learning about how they approach their aftercare, and how involved they are post care, are some reasons I decided to go with them. After having experienced what I did with them, I honestly wish I would have gone elsewhere for my surgery. My day of surgery with them was January 18th of 2024. I was treated so rudely by Dr. Jacobsons assistant, Jen that I ended up crying before I went into surgery. Normally she was very friendly to me, and we talked like we were l friends. But the day of surgery, she was incredibly cold and short with me, which caused me to feel very uncomfortable. I do take responsibility for being 10 minutes late as I went to the wrong hospital first. So if she was frustrated by that, I can understand that to an extent. But you’re still responsible for how you treat your patients. I personally don’t feel that it warranted how she treated me, before I headed into a 6 hour surgery, which is the biggest surgery I’ve ever had. I had a question about something she said as I wasn’t fully understanding some of the notes. To which she snapped at me and said “You need to read back over your paperwork.” At this point a big part of me felt so uncomfortable I wanted to cancel the surgery, but I had already paid so I tried to brush it off. After surgery was fine, they tell you they do a house call that night, as part of the aftercare. I did not receive that. It was snowing when she finished, but the roads were not to the point of being dangerous. I did see them the next day though which went fine. The work that was done was pretty good, but i would not say it’s 5 stars good. Yes my body looks better than what i started with, but for paying 18k, and still having dealt with issues that needed fixed, alongside with how I was treated with concerns, I feel/ felt very disappointed. I had 3 dog ears on the ends of my incisions, 2 of which were on the inner part of my breasts which was very visible if I wore a bikini top. My nipples are still uneven, which i was essentially told “they were uneven to start with”, but yet I’ve seen many other people with breast augmentations and a lift, come out with even nipples, that previously weren’t even. It said on my paperwork there would be lipo to the flanks also, but I don’t feel they look any different. I can’t say I’m incredibly happy with my belly button either, as it looks almost completely flat with no texture to It, and there are two random holes on the bottom, giving it an awkward appearance. Things I am happy with are the size of my breasts, and how she reduced my areola size. I think they did a good job on helping me to figure out what size would look best for my frame. And she did do a great job on the muscle repair, and letting me know what to expect post op. I also do agree they are more involved in aftercare than other surgeons. I saw them for weekly appointments post surgery, and I received treatments in office to help with swelling and to wake the nerves back up. I think it’s wonderful they do this for their patients and it does set them apart. I do believe they care about their patients aftercare, but it seems sometimes maybe the ego gets in the way, of being able to hear patients genuine concerns. I think it should also be noted she is not on the American Board of Plastic Surgery. But claims to be doubble board certified to make it sound like she is. My biggest problem with them, is how I was treated when I brought up serious concerns. I had two pretty large lumps, by my tummy tuck incision. The first time I was told it was swelling. The second, third, and fourth time I brought it up, I was told it was my “ab muscles”. At one point Dr Jacobson indirectly told me she wished she could fix my head, and I need to just “stop looking at it.” To which at that point I started crying because I feel so embarrassed and, as if maybe I was just crazy and seeing things. The surgery is an emotional rollercoaster and I’m not one to normally cry by how people treat me, but I was in what I felt a vulnerable place mentally, and wasn’t being validated with the real concerns I had. I ended up going and getting two consults from two different surgeons, and both of them told me it was not my ab muscles. It was fat that was not removed during my initial surgery. So I end up calling Jacobson cosmetic surgery, and I talked to her assistant Jen. I felt I was very kind, but straightforward. I did tell her I felt as though they were very dismissive about my concerns that I had continuously brought up, and I want to know what can be done moving forward. I told her I didn’t want to go elsewhere, but that if Dr. Jacobson is not willing to fix it, then I would be going somewhere else unfortunately. I got a somewhat defensive attitude from Jen right away and she responded to me by saying, that she felt they had gone above and beyond for my aftercare, and “no other place in town does as good of aftercare as we do”. And tried to tell me that they would always try and fit me in, on the schedule as soon as possible. Isn’t that what you’re already supposed to do for patients who are post op? Once again I ended up feeling as though I was not heard, and was spoken to in a disrespectful tone. Dr. Jacobson got on the phone and she did apologize which I did, appreciate a lot. She did say a couple kind things which again were appreciated. But what really stuck out to me about the whole conversation was that she told me that “really all you’re worried about is just 1mm of fat, it’s barely anything.” I did not feel she took any accountability for being dismissive, and basically lying to me, telling me the fat, was just my ab muscle. (I originally had a revision scheduled with her to fix the dog ears, and remove my old belly button ring scar. The old belly ring scar was between the 2 fat deposits, and caused an indent that was very noticeable. She wasn’t able to remove during the surgery, because they were afraid removing too much skin would cause necrosis). The last thing that really shocked me, was when Dr. Jacobson also told me in a very passive aggressive tone; “I did not think I had to tell you every little detail that I was going to do during your revision.” Which is ironic because anytime she had talked to me prior, about doing the any procedure, she always explained it in great detail. She then tried to back track and say she had planned to remove the extra fat / skin during the revision. But yet, never once had that been mentioned, before that moment on the phone. Nor had she even acknowledged before the moment on the phone, it was fat that needed removed. She had always said it was just my ab muscle. I ended up calling back a few days later to cancel my revision with them. I no longer trusted, nor felt comfortable with her working on my body again. Although it would have been complimentary, the anxiety I felt when thinking of having to deal with the possible disrespect again, was not worth it to me. Especially if I had more concerns arise, I didn’t feel they would be taken seriously, as my previous ones weren’t. I made the choice to have my revision done elsewhere from another surgeon, and the amount a fat he pulled out was about half an inch thick, not “1mm” thick. I truly hope other people have had good experiences going there. The filler and Botox that she does is great, so I will give credit there. But the way that I was treated with my concerns, postop surgery, as well as the day of surgery, honestly have left me feeling so sad that I decided to spend my money there and trust them with my body.
Worst experience with Botox I’ve ever had. Dr. Jacobson left one side of my forehead completely bunched up and the other brow completely dropped. When I went in to see if she could fix it, she was extremely hostile and said, “You have a short forehead, botox is not a good choice for you.” I told her I have had excellent results before and she shrugged and said, “Well, I can’t tell how things are going to turn out.” If she would have told me up front that she wasn’t confident in her skills as an injector, I wouldn’t have to to spend the next three months looking like this. The receptionist is nice, the office is cute, but remember: you are only spending a couple minutes in the waiting room. You have to live with the results of your injections for months. Go elsewhere if you want a practiced injector.
