From the very first phone call I made, I was impressed with the courteous staff and their responsiveness in answering my questions, returning messages, etc. Juliette made herself available via text and telephone and that was very helpful. When I walked into the office for my first appointment, I was impressed by the bright and clean environment; it was very welcoming. And when I met Dr. Romanelli, his bedside manner made me feel comfortable in what would have been an otherwise awkward appointment. Dr. Romanelli was patient and listened to me explain what I wanted. He did not try to push additional procedures on me, as was the case with other surgeons I consulted with. At every single appointment, he always asks, "What questions do you have for me?" I could not be happier with my results; Dr. Romanelli gave me exactly what I asked for. He even responds to emails when I have a random question, which is equally impressive. The professionalism and kindness of Dr. Romanelli and the entire staff makes this practice second to none.