I have been to the office 2xs for coolsculpting and both times have been great experiences. The entire office is very professional and friendly, but Kelly is the reason I come back. She is caring, knowledgeable, and spends a lot of time explaining everything, which makes me trust that I am getting the best treatment and price. And the coolsculpting works!!! Minor discomfort during, but no pain or bruising afterwards at all for me, so I was able to hide it from my husband ;-). If not for the excitement of waiting to see results, I would've forgotten that I had Coolsculpting done- which was the complete opposite of getting liposuction. I was in TERRIBLE pain, and looked like I was hit by a freight train for at least a whole month- Never again. Anyway, I had Coolsculpting on lower abs and inner thighs right above my knees and the results are noticeable- about 20% reduction, and it looks natural; not lumpy like lipo. So I am coming back for more.... Now I just have to decide whether to spend $ on new areas or 2nd round on previous areas for an additional 20% reduction.