I tried this Spa due to the fact that I prefer an actual Doctor to do my injections. I have had Botox before, and it works great... just not here. I had NO change in the spots injected. I let Dr. Sneed decide how much I needed, and it was more than I’ve used before. No problem, I though. He’s the specialist. This is the first time getting injected with Botox that I’ve wondered after the fact if they dilute their solution way too much, or if they half filled the syringes with saline before bringing them in the room. After waiting the appropriate amount of time for the Botox to take effect (and then some) I called to explain the situation, expecting that something would be done; a discount or perhaps more. The receptionist answered and said maybe I needed more, and that I would receive a call back. I never got that call. Perhaps it slipped her mind because she seemed quite annoyed, and said something about having to deal with the aestheticians that she disliked. I’m paraphrasing that because I can’t exactly remember what she said about the aestheticians, but I chose the word ‘disliked’ because it was a tamer than what she actually said. Like I said, I never got a call back. After the whole situation, I never called back either. I’m unsure Dr. Sneed knows how to inject, or if they run an extremely unprofessional practice. One star is one too many.